Privacy policy

Last updated: October 4, 2026

This Privacy Policy explains how LUMESSA SKINCARE LIMITED (“we”, “us”, “our”), the Hong Kong company that operates the norvalisz store at norvalisz.com, collects, uses, and shares personal information when you visit the store, place an order, or contact us.

What we collect

  • Order and contact details: your name, email address, phone number, shipping address, and billing address.
  • Order history: the items you buy, return, or exchange, and messages you send us about an order.
  • Payment information: card payments are handled by our payment processor at checkout. We do not see or store your full card number.
  • Device and usage information: our store platform, Shopify, automatically records basic technical information such as your IP address, browser type, and pages viewed, using cookies that are needed for the store and checkout to work.

How we use it

  • To process, ship, and track your order, and to handle returns, exchanges, and refunds.
  • To answer your questions and send you messages about your order.
  • To detect and prevent fraud and keep the store secure.
  • To send marketing email only if you sign up for it. Every marketing email has a one-click unsubscribe link.
  • To meet our legal obligations.

Advertising and analytics

As of the date above, this store does not use Google Analytics, Google Ads tracking, or the Meta (Facebook) pixel. If we add advertising or analytics tools in the future, we will update this policy before they go live and describe your choices.

Who we share it with

  • Shopify, which hosts the store and checkout.
  • Our payment processor, to take payment.
  • Our fulfillment partners and carriers (USPS and FedEx), to pack and deliver your order and to receive returns.
  • Authorities, when the law requires it.

We do not sell your personal information.

Your rights

Depending on the state you live in, you may have the right to know what personal information we hold about you, to get a copy of it, to correct it, to have it deleted, and to opt out of any “sale” or “sharing” of it or its use for targeted advertising. You can submit an opt-out request on our Your Privacy Choices page. We honor the Global Privacy Control signal sent by your browser. For any other request, email us. We will not treat you differently for using these rights. We may need to confirm your identity before acting on a request, and you may use an authorized agent.

How long we keep it

We keep order records for as long as we need them to fulfill the order, handle returns, and meet tax and accounting requirements. We delete or anonymize information we no longer need.

Children

This store is not intended for children under 16, and we do not knowingly collect their personal information.

International processing

We are a Hong Kong company and our partners may be located outside the United States, so your information may be processed in other countries.

Changes

If we change this policy, we will update the date at the top of this page.

Contact

LUMESSA SKINCARE LIMITED
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong (registered office only — not a store or warehouse)
Email: support@norvalisz.com
Phone: +1 650-572-4069