Frequently Asked Questions
Where do you ship from?
From our partner warehouses in China. We do not hold stock in the United States. Our Hong Kong address is a registered office, not a warehouse.
How long will my order take?
Processing takes 3–5 business days and transit takes 8–12 business days, so plan on 11–17 business days in total. Orders placed after 6:00 PM MT, or on a weekend or public holiday, start processing the next business day.
How much is shipping?
$7.95 per order, and free on orders over $60 after any discount is applied.
Where do you deliver?
The 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO military addresses.
Do you deliver to a P.O. Box?
Yes. Those orders go by USPS, because FedEx does not deliver to P.O. Boxes. We ship with both USPS and FedEx.
Will I be charged customs or import fees on delivery?
No. We cover import duties. You pay the price shown at checkout and nothing more.
Is sales tax added?
No sales tax is added at checkout.
How do I track my order?
You get a tracking number by email when the order ships. It can take 24–72 hours for the first carrier scan to appear.
What if my tracking stops updating?
If there is no movement for 10 business days, email us. We open an investigation with the carrier and either replace or refund the order.
How do returns work?
Email support@norvalisz.com within 30 days of delivery. We send a prepaid return label — return shipping is free and there is no restocking fee. Change-of-mind returns must be unworn, unwashed, with tags attached and in the original packaging. For a damaged or wrong item, send a photo and we will sort it out.
When do I get my money back?
We issue the refund within 5–7 business days of our returns facility receiving the item. Your bank then takes a further 3–10 business days to post it.
Can I cancel?
Yes, free of charge within 24 hours of ordering, as long as it has not shipped.
Can I exchange for another size or color?
Yes, when that option is in stock. Email us and we will confirm before you send anything back.
How do I choose a size?
Sizing follows each manufacturer’s own chart, and it varies between brands. If you are between sizes or unsure, email us with your measurements and the product name before you order and we will help.
How do I pay?
Payments are processed securely by Stripe. The card types we accept are shown at checkout.
How do I reach a human?
Email support@norvalisz.com or call +1 650-572-4069. Email is fastest; we reply within 24 hours.