Contact information

We are an online-only store and we answer every email within 24 hours.

• Email: support@norvalisz.com — the fastest way to reach us
• Phone: +1 650-572-4069

Registered office

LUMESSA SKINCARE LIMITED
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong

This is our registered business address only. It is not a store, showroom, or warehouse, it is not open to visitors, and orders and returns are not handled there.

Returns are received at

23 Westinghouse Blvd, Charlotte, NC 28273, United States

Please email us for a prepaid return label before sending anything back, so we can match your package to your order.

Where orders ship from

Orders are shipped by our partner warehouses in China to your address in the United States. Typical total time is 11–17 business days: 3–5 business days to process and 8–12 business days in transit.

What to include

For the fastest answer, send us your order number, and for a damaged or incorrect item, a photo.