Shipping Policy

Last updated: September 20, 2026

Where your order ships from

norvalisz is an online-only store. We do not hold stock in the United States. Orders are picked, packed, and shipped by our partner warehouses in China, and then carried to your address in the United States. Our registered business address in Hong Kong is an office address only — it is not a store, showroom, or warehouse, orders are not shipped from it, and they cannot be collected there.

Processing and delivery times

All times below are in business days (Monday through Friday, excluding public holidays).

Order processing: 3–5 business days
Transit: 8–12 business days
Total estimated time: 11–17 business days

Orders placed after 6:00 PM MT, or on a weekend or public holiday, begin processing on the next business day.

Shipping cost

Flat rate: $7.95 per order
Free shipping on orders over $60, calculated after any discount is applied

Where we ship

We ship to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military addresses (APO, FPO, DPO).

Carriers and P.O. Boxes

We ship with USPS and FedEx. We do deliver to P.O. Boxes; those orders are sent via USPS, because FedEx does not deliver to P.O. Boxes.

Import duties and taxes

Because your order is shipped internationally, import duties may apply. We cover them. The price you see at checkout is what you pay — you will not be asked for additional duties or fees on delivery. No sales tax is added at checkout.

Tracking

You receive a tracking number by email as soon as your order ships. Tracking can take 24–72 hours to show its first scan after the label is created.

Delays, wrong addresses, and lost packages

Customs clearance, carrier backlogs, and severe weather can extend the estimates above. Please check your shipping address carefully at checkout; we cannot reroute a package once it has shipped. If tracking has not moved for 10 business days, email support@norvalisz.com and we will open an investigation with the carrier and replace or refund the order.