Refund and Return Policy
Last updated: September 20, 2026
You may return most items within 30 days of the delivery date. Start a return by emailing support@norvalisz.com with your order number and, for a damaged or incorrect item, a photo. We reply within 24 hours.
Return shipping is free
We email you a prepaid return label. There is no restocking fee. Returns are received at our U.S. returns facility at 23 Westinghouse Blvd, Charlotte, NC 28273. Please do not ship a return until we have sent you the label, or we may not be able to match the package to your order.
Condition of returned items
Items returned because you changed your mind must be unworn and unwashed, with all original tags attached, in their original packaging, and with any accessories that came with them. Items that arrive damaged, defective, or different from what you ordered do not need to meet these conditions — send us a photo and we will make it right.
What we refund
We refund the price you paid for the returned items. For a change-of-mind return, the original $7.95 shipping charge is not refunded. If an order arrived damaged, defective, or incorrect, we refund the full amount including shipping.
Refund timing
We issue your refund within 5–7 business days after our returns facility receives the item. Your bank or card issuer then needs a further 3–10 business days to post the money to your account. Refunds are returned to the original payment method.
Exchanges
We can exchange an item for a different size or color when that option is in stock. Email us and we will confirm availability before you send anything back.
Cancelling an order
You can cancel an order free of charge within 24 hours of placing it, as long as it has not already shipped. After that, please use the return process above.
Contact
LUMESSA SKINCARE LIMITED
Email: support@norvalisz.com
Phone: +1 650-572-4069
Returns address: 23 Westinghouse Blvd, Charlotte, NC 28273, United States